248 |
Website Renewal Notice
|
2023-09-12 |
Dear Valued Visitors, We hope this message finds you well. We are informing you that our website is about to undergo a major renewal. Renewal Ahead: Starting from Monday, October 16, 2023, our website will temporarily be undergoing extensive renovations. Our
team is dedicated to providing seamless customer service until the last
customer confirms receipt of their order. You can continue to place
orders with confidence, and we'll ensure you receive your items without
any disruptions before the renewal process begins. Until the renewal begins, we guarantee our standard services. Please refer to the service schedule below.Service Schedule(based on Korean Standard Time):1. Site Access & Login: Until 12/31/20232. Product Exposure: Until 10/16/2023 at 11 a.m. (Subject to Change)3. Enabled Purchase Period: Until 10/16/2023 at 11 a.m.4. International Delivery: All orders placed during the enabled purchase period will be delivered normally.5. CS Inquiry: Until 12/31/2023 *Ordering is not possible during the renovation period!
How to Reach Us: Should
you have any urgent inquiries or require assistance during this period,
please don't hesitate to reach out to us at helpokvit@gmail.com. We
sincerely apologize for any inconvenience this temporary closure may
cause and thank you for your patience and continued support. Thank you for being a valued member of our site. Sincerely, OKVIT
|
247 |
Notice of the transfer of personal information due to company merger
|
2022-10-18 |
Dear valued customers, Greetings from OKVIT(Koreacenter Co., Ltd.) Thank you for using our services, and we would like to inform you about the transfer of personal information due to the merger of Koreacenter Co., Ltd. Koreacenter Co., Ltd. is scheduled to be absorbed and merged with Danawa Co., Ltd. as of November 30, 2022, and the personal information of customers held by Koreacenter Co., Ltd. will be transferred to Danawa Co., Ltd., as of the merger date. will change its name to Connect Wave Co., Ltd. On the other hand, Danawa Co., Ltd. will be changing its business name to Connect Wave Co., Ltd. after the merger.
- Corporate Name: Danawa Co., Ltd. - Address: 501, 233-1, Mokdongdong-ro, Yangcheon-gu, Seoul (Mok-dong, Dream Tower) - Phone Number: 1688-2470 - Email: cs@danawa.com The transferred customer's personal information is safely managed in accordance with relevant laws such as the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and will be used only within the scope of the customer's consent to use the service. Customers who do not wish to transfer personal information may refuse to transfer personal information through the membership withdrawal procedure from the Customer's Board on the website. However, even if the transfer is refused, it may be stored in order to comply with the personal information protection obligations stipulated by relevant laws and regulations. Danawa Co., Ltd., which will operate the service after the merger, will do its best to provide customers with better quality services. Sincerely, OKVIT(Koreacenter Co., Ltd.)
|
246 |
[Holiday Closure Notice] 2023 Chuseok Holiday Notice
|
2023-09-15 |
Dear OKVIT Customers,
We are writing this notice to inform you that OKVIT / Sellers / Shipping Company temporarily closing business during the National Thanksgiving holiday (Chuseok) in 2023. Please refer to the business closure period below. (Based on Korean Standard Time)
[Customer Service Center] ▣ 2023.09.27 (Wed) to 2023.10.03 (Tue)
Important Note: - Inquiries submitted on September 27th (Wed) will be answered sequentially after resuming normal business operation on October 4th (Wed).
[Logistics Center] ▣ 2023.09.27 (Wed) Afternoon to 2023.10.03 (Tue)
Important Note: - Domestic Delivery: For those orders made during the holiday period(9/25-10/3), the sellers may start to prepare and ship the orders sequentially after they resume the business operation. - International Delivery: Those orders arriving in the afternoon of September 27th (Wed) at the OKVIT fulfillment center may not ship on the same day because the shipping company only picks up shipments in the morning. It will begin delivering once the shipping company resumes the normal business operation.
Should you have any further questions or concerns, please don't hesitate to reach out to us.
- OKVIT Operation Team -
|
245 |
Korean Language Now Available!
|
2023-08-01 |
Dear valued customers,
We are thrilled to bring you some exciting news that will enhance your OKVIT shopping experience like never before. We have added the Korean language option to our platform, alongside our existing languages: English, Japanese, and Chinese.
At OKVIT, we always strive to improve and cater to the diverse needs of our customers. With the addition of the Korean language, we are now better equipped to serve our Korean-speaking customers living abroad. No matter where you are in the world, you can now browse our extensive selection of products, read product names, and explore product options, all in Korean.
One of the most exciting features of our newly added Korean language option is the ability to view product names exactly as they appear in domestic shopping malls in Korea. This means you can confidently find and compare your favorite items, knowing they are listed just as they would be back home.
To access the Korean language, simply find the language drop-down menu located in the upper left corner of our website. With a quick click, you can switch to Korean and immerse yourself in a familiar shopping experience.
For our mobile users, we've made it easy to select your preferred language. Just click on the hamburger menu icon in the top right corner of the screen and find the language option inside the menu. You can now enjoy a seamless mobile shopping experience in Korean.
We hope this new update will provide you with even more convenience and bring you closer to the products you love and miss from home. Your satisfaction is our top priority, and we remain committed to continually improving our services.
Thank you for choosing OKVIT for all your shopping needs. Your support means the world to us. If you have any questions or feedback regarding the new language feature or anything else, our dedicated customer support team is here to assist you.
Happy shopping!
Best regards, The OKVIT Team
|
244 |
[Holiday Notice] 2023 Lunar New Year Holidays Closure
|
2023-01-16 |
Dear Valued OKVIT Customers,
We are writing this notice to inform you that OKVIT(Warehouse & Customer Service Center) / Sellers / Shipping Companies close business during the Lunar New Year's holidays in 2023.
[OKVIT Customer Service Center] * Closed: 01/20/2023 12:00 (Fri) to 01/24/2023 (Tue) [KST]
Important: - Inquiries received after 12 pm Korean standard time on January 20th will be answered sequentially from the normal business hours on January 25th.
[OKVIT Logistics Center] * Closed: 01/20/2023 12:00 (Fri) to 01/24/2023 (Tue) [KST]
Important: - Domestic Delivery: Orders that are made starting from January 20th thru 24th, the sellers may prepare and ship sequentially after they resumed the operation. (The resumption time of each business is slightly different, and there may be a delay of 2-5 days)
- International Delivery: Orders that arrived at OKVIT on January 20th may not ship on the same day due to the shipping company being closed and halted picking up the shipments, therefore, those orders may not ship until the shipping company resumes the delivery on or after January 25th. (The resumption time of each delivery company is slightly different, and there may be a delay of 2-5 days)
Should you have any additional questions, please feel free to contact us at any time.
- OKVIT Operation Team -
|
243 |
EMS Notice - Shipments to China
|
2022-11-09 |
Dear Valued OKVIT Customers, We are writing this notice to inform you EMS resumed delivering shipments to China. Please see the details below. ㅇ Target areas and mail: The suspension of delivery to China is completely lifted. ㅇ Resumption date: 2022.11.9. (Wednesday) ※ Delivery to all regions of China may be delayed due to the quarantine of mail, transit through exchange offices, and increased volume during peak season. Should you have any concerns or questions such as delivery delay, please contact OKVIT Customer Center. Sincerely, OKVIT Operation Team
|
242 |
[Additional Shipping Delay Notice] EMS Philippines
|
2022-09-22 |
Dear Valued OKVIT Customers, Notice of Additional Shipping Delay ㅇ Carrier Service : EMS ㅇ Service Area : Iloilo(postal code starts with 5), Cebu(postal code starts with 6) ㅇ Reason : Local shipping due to lack of domestic flights in the Philippines ㅇ Additional Delay Period : over 4 weeks ※ In the Philippines, except for Manila, there are regular shipping delays. The additional delays are due to domestic shipping delays in the Philippines. Thank you in advance for your kind patience and understanding on this matter. Sincerely, OKVIT
|
241 |
[EMS & K-Packet to China] Notice of Temporary Shipment Suspension
|
2022-04-26 |
Dear Valued OKVIT Customers, However, EMS(including K-Packet) will resume delivery to Guangzhou (CAN) and Shanghai (SHA) starting from 2022-11-02 [KST]. OKVIT Operation Team
|
240 |
[EMS/KPACKET-Russia] Notice of Temporary Shipment Suspension
|
2022-02-11 |
Dear Valued OKVIT Customer,
Due to the shipping companies' internal circumstances, international shipments to Russia will be suspended for some time(it may change).
ㅇ Shipping Company: EMS & K-Packet ㅇ Country: Russia (RU) ㅇ Reception Period [KST]: 2022.02.11 (Fri) ~ will be notified separately when the delivery resumes
* The reopening date may be extended or reduced depending on the circumstances.
ㅇ Orders made prior to the above period will be shipped sequentially after the notice period.
Should you have any concerns or questions such as delivery delay, please contact OKVIT Customer Center.
Sincerely, OKVIT Operation Team
|
239 |
[Shipping Delay Notice] Sequential Delivery after Certain Period for EMS airmails to YNJ & SHE, China
|
2022-01-21 |
Dear Valued OKVIT Customers, Notice of Shipping Delay EMS airmails to YNJ & SHE, China will be Sequentially Delivered after EMS' notified Period. Please see the details below. ㅇ Carrier Service: EMS ㅇ Service Area : Yanji (YNJ) and Shenyang (SHE) the exchange countries of China (CN) ※ Cities under the jurisdiction of Yanji and Shenyang exchange offices (refer to the regional division below) Exchange Post Office: - SHE (LIAONING, SHENYANG, DALLAN, LIAOYANG, ANSHAN, BENXI, DANDONG, JINZHOU, FUSHUN, YINGKOU, TIELING, PANJIN, CHAOYANG, FUXIN) - YNJ (JILIN, ANTU, DUNHUA, HELONG, HUNCHUN, LONGJING, TUMEN, WANGGING, YANJI) ㅇ Shipment Suspension Period: 2022-01-24 thru 2022-02-11 [KST] ※ Sequential delivery after the period above ㅇ Reason for suspension of shipment: No alternative transportation service due to the (CF) airline stopped operating during Chinese holidays Thank you in advance for your kind patience and understanding on this matter. Sincerely, OKVIT
|
238 |
Notice of 2022 Overseas Shipping Rate Increase
|
2022-01-06 |
Dear Valued OKVIT Customers, First of all, we would like to thank our customers for shopping with us. This notice is to inform you about the increase in overseas shipping cost. We have inevitably increased our international shipping rates due to a significant increase in overseas freight rates by the partner courier companies. *Partner Courier Companies Overseas Shipping Rate Increased effective as of 2022.01.06 [KST] Accordingly, OKVIT plans to conduct various events and discount promotions to provide reasonable prices to our customers. Should you have any further questions, please feel free to contact OKVIT Customer Support Center at any time. We hope you have a nice shopping with us. Best Regards,
|
237 |
2PM [Dear. HOTTEST] OFFICIAL MD (MINI DOLL KEYRING) Shipping Information
|
2021-11-18 |
Dear Valued OKVIT Customer, We are informing you of the expected shipping delay for one of the 2PM OFFICIAL MD products.
[Product Name] 2PM [Dear. HOTTEST] OFFICIAL MD - MINI DOLL KEYRING As instructed on the product details page, if your order includes the MINI DOLL KEYRING, it will be shipped sequentially in December(sent in order of arrival at the OKVIT facility). *Currently, it is difficult to confirm the exact delivery schedule, and there is a possibility that there may be a shipping delay Therefore, if your order includes the above-delayed item, it shall be sent out at once after all products have arrived at our facility. Should you have any questions about the shipping delivery, please feel free to contact our Customer Support Center. We will do our best to provide better service for our customers. Sincerely, OKVIT Operation Team
|
236 |
[EMS / KPACKET] Notice of Shipping Delay (RE: Some Countries)
|
2021-10-25 |
Dear OKVIT Customer, This is a notice that there may be delays in EMS & K-PACKET shipments to some countries due to the increase in airmail volume and lack of air schedules. We are kindly suggesting you keep this in mind when choosing a shipping company if you are ordering within the countries listed below. USA (Chicago & LA), Canada, China (except Guangzhou), Europe, etc. Expected Delay Period: October 2021 through January 2022 * Please be noted, other bypass/exchange hub countries that are not listed above may also affect by the above factor, therefore you may experience some delay as well. Should you have any questions or further inquiries please do not hesitate to contact us again. OKVIT will strive to provide better service to customers. Sincerely, OKVIT Operation Team
|
235 |
OKVIT Service Improvement Notice
|
2021-08-18 |
Dear Valuable OKVIT Customer, OKVIT has completely renewed our service to provide better services and products to our customers.
※ Reasonable Shopping Service ○ Brand mall price will be displaying in KRW > You can now available to check the price in Korean Won (KRW) from our product page.
○ Variety of OKVIT discount codes are available ※ Effective date of new service policy: August 19, 2021[KST] For further inquiries, please contact OKVIT Customer Center. OKVIT will strive to provide better service. - OKVIT Operation Team -
|
234 |
BTS BUTTER Lucky Draw Event Item(s) Delivery Schedule
|
2021-08-04 |
Dear OKVIT Customer, We would like to inform you about the delivery schedule for the BTS BUTTER Lucky Draw Event Item(s) that you ordered in July 2021.
Estimated Arrival Date to OKVIT Center(for International Deliveries): > In the 3rd week of August Estimated International Shipping Schedule: > Late August through Early September (will be shipped sequentially on a first come first serve order) * Additional delays may occur due to heavy volume of order. In order for your order to be delivered safely and quickly, please double-check the shipping information such as address, recipient name, and contact number on the order. If you need to change your shipping info, please contact OKVIT Customer Center. * Please note that shipping information cannot be changed once the international delivery has started. Should you have any further questions or concerns, please feel free to contact us at any time. OKVIT will do our best to provide better service to our customers. Sincerely, OKVIT Operation Team Thank you for using OKVIT.com.
|
233 |
[LOONA Official 3rd Fanclub Shipping Info]
|
2021-05-27 |
Dear OKVIT Customer,
We are pleased to announce the delivery of the 3rd official Fanclub 'Orbit' of LOONA.
[Shipping Information (KST standard)]
* Domestic delivery: 2021.05.31 (first-come-first-serve basis) * International delivery: 2021.06.07 (first-come-first-serve basis)
* Please be noted it is the customer's responsibility if a delivery problem occurs because the shipping address is incorrect or not updated during the manufacturing period and any additional costs that occurred for re-delivery. * For more delivery inquiries, please contact us at the OKVIT Q&A section.
Thank you!
Sincerely, OKVIT Customers Service Thank you for using OKVIT.com
|
232 |
K-Packet: Delay in Shipping to Some Countries
|
2021-05-24 |
Dear Valued OKVIT Customers, Please be informed that the K-packet has been impacted by the reduction in flights due to the COVID-19, therefore, shipping delay may expected in some countries and regions. The followings are the estimated shipping delay status per countries. 1 week: United States of America, Vietnam, Philippines, Hong Kong, Russia, Malaysia, and Japan 2 weeks: Thailand, United Kingdom, and Germany 3 weeks: Canada and China Please refer to the above delay status when selecting a k-packet as your courier. If there's any further questions, please feel free to contact us at help@okvit.com. Your kind understandings would be greatly appreciated. Thank you in advance. - OKVIT Operations Team -
|
231 |
Notice of Changes in Shipping Policy
|
2021-04-20 |
Dear Valued OKVIT Customers, In order to provide better service to our customers, the shipping policy has been reorganized. These are the differences after the changes take effect. The international shipping charges for your order will be calculated and displayed at checkout. You will be required to pay only once at the time of checking out since the international shipping charge and the order total will be displayed together at the time of checking out. By calculating the shipping cost according to the expected weight of the product, you can pay all at once in advance. 1. More Convenient ○ It is now possible to select a shipping company You can select the shipping company you want and place an order. The OKVIT fulfillment center will ship your order via the shipping company of your own choice. ○ No need to worry about additional shipping charge anymore When ordering KPOP and LIFE category products, the OKVIT Fulfillment Center was previously packed and measured the weight of the package then charge for the additional shipping charge. But now, you pay for the order and the shipping cost according to the estimated weight, together at the time of checking out, so there's no additional shipping fee to pay after placing the order. ○ We will provide you with a reasonable shipping cost table. You can compare the shipping costs of multiple carriers and choose the cheapest shipping company that you want. ○ You can now check the estimated delivery time. The carriers have different delivery speeds. If you want fast delivery, please check the delivery speed of each carrier and choose. ○ You can enjoy OKVIT's various shipping benefits. OKVIT holds various events such as shipping discounts, free shipping events, and more, so please do not miss it and take advantage of it. 2. Effective date: April 22, 2021 at 11:00 AM [KST] (based on ordered date) Please note, orders paid before the effective date will be subject to the existing shipping policy. This new shipping policy applies only to orders paid on and after the effective date. 3. Caution (Re: Estimated weight & Shipping fee discrepancy) The estimated weight may be different from the actual product weight as it is calculated weight given by the seller or the average weight of the product of a similar type. If the actual weight is greater than the estimated weight that you paid at the time of checking out, you will NOT be asked to pay for the additional shipping charges. However, if the actual weight is less than the estimated weight you were charged when placing the order, prepaid shipping charges will NOT be refunded. Thank you for being an awesome OKVIT customer. We will continue to think from the customer's perspective and give the best effort to provide a better service. Sincerely, OKVIT Operation Team
|
230 |
NOTICE : Suspension of Shipping 'GripTok' to Japan
|
2021-04-08 |
Dear Valued OKVIT Customers. We are informing you of the suspension of shipping GripTok items to Japan, which took effect on April 7, 2021. ○ Reason Griptok, a fixing tool used for smartphones, tablet PCs, etc., has been identified by the Japanese Customs Officials as a product with a patent registered, and therefore, they have made a notice of the prohibition of importing/receiving the Griptok into Japan. ○ Details of the suspension of shipping GripTok to Japan - Applicable Item: Only GripTok products - Effective date: Applied from April 7, 2021(Wed) We will continue to think from the customer's perspective and try our best to provide better service. Sincerely, OKVIT Operations Team
|
229 |
U.K. Delivery Restriction per Brexit
|
2021-02-23 |
[Information regarding the U.K. deliveries due to the new tariff regime, 'UKGT', the effective date as of 01/01/2021] OKVIT Customer, Please be informed that our delivery policy for the U.K. shipping address has temporarily changed after the UKGT took effect on January 1, 2021. Due to the influence of post-Brexit, the UK Global Tariff (UKGT) could actually be subject to higher tariffs to the senders. Therefore, a higher rate of VAT will be incurred to us unlike before, as a result, we have come to a decision where we temporarily restrict the deliveries to the U.K. territory. For the customers who have already made an order (up to 02/23/2021) are not applicable for this change, therefore please do not worry. However, the effective date for this new policy is for the new orders made after 02/23/2021. We've tried our best to bypass this situation, but unfortunately, we concluded that it will be difficult for the time being. We sincerely apologize for the inconvenience. Thank you, OKVIT Operation Team
|